Thank you for shopping with petox.store. Your satisfaction is important to us, and we strive to provide high-quality products for your pets.
1. Order Cancellation
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Orders can only be canceled before they are processed or shipped.
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Once an order has been shipped, it cannot be canceled.
2. Returns
Due to the nature of our dropshipping model, we do not accept returns once the product has been shipped.
We only offer replacements or refunds under specific conditions (see below).
3. Refund Eligibility
You may be eligible for a refund or replacement in the following cases:
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Item arrived damaged or defective
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You received the wrong product
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Your order was not delivered within 30 business days
4. Proof Requirement
To process your request, you must provide:
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Clear photo or video proof of the issue
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Your order number
Requests without valid proof may not be approved.
5. Refund Process
- Once approved, refunds will be issued to your original payment method.
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Please allow 5–10 business days for the refund to reflect in your account.
6. Non-Refundable Situations
We do not offer refunds in the following cases:
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Customer entered the wrong shipping address
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Package marked as delivered but not received
- Minor variations in product color or size
- Change of mind after order is shipped
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider
- Then contact us if the issue persists
8. Contact Us
For refund-related inquiries, contact us at:
Email: yk927854@gmail.com
Please contact us within 3 days of delivery for any issues.
Thank you for choosing petox.store
